FOH Associate

Ember is a new heated mat Pilates and Sculpt studio on Manhattan's Upper East Side. Our aim is to set a new standard for the experience, bringing together exceptional instruction, incredible hospitality and high design. Every detail is considered, from arrival through the final breath. We are hiring a full-time Studio Manager to run the studio, lead the team, and deliver a warm, elevated member experience from day one.

Role Purpose

The FOH Associate creates a warm, efficient member experience and keeps the physical studio class-ready. During defined low-traffic blocks, the associate executes approved social media tasks using studio-owned tools and templates — scheduled as a secondary lane after member service, safety, cleanliness, and revenue-critical duties.

Core responsibilities

• Welcome and check in members; support first-timers, waitlists, waivers, and routine account questions.
• Set and reset rooms, props, retail, towels, laundry, and common areas to the studio standard.
• Monitor room conditions; flag safety or facilities issues and follow incident procedures.
• Complete assigned lead follow-up, inventory, inbox, and handoff tasks.
• Support instructors with operational needs without interrupting class programming.
• Execute content tasks from the manager’s approved queue only when the floor is clear: capture, organize, draft, and edit; publish only when permission is explicit.

What success looks like

• Members are greeted promptly and accurately; first-timers feel looked after.
• Rooms turn on time; checklists are completed well; handoffs are clear.
• Priorities shift correctly when traffic changes; usable, on-brief content assets are delivered.
• Reliable, punctual, and coachable.

Requirements

• Warm, calm demeanor, accommodating customer service skills; strong follow-through; sound judgment.
• Weekend and peak-class availability as mentioned in hours above.
• Able to meet the physical demands of room turns, laundry, and cleaning tasks.
• Fitness enthusiasm welcome; hospitality skill prioritized.

How to apply

Email résumé to jordan@emberstudio.com with the role in the subject line.