Studio and Community Manager

Ember is a new heated mat Pilates and Sculpt studio on Manhattan's Upper East Side. Our aim is to set a new standard for the experience, bringing together exceptional instruction, incredible hospitality and high design. Every detail is considered, from arrival through the final breath. We are hiring a full-time Studio Manager to run the studio, lead the team, and deliver a warm, elevated member experience from day one.

Role Purpose

The Studio and Community Manager owns the total studio operation: the team, the member experience, the physical space, and the commercial results. 

Core marketing responsibilities

• Monitor and respond to DMs and comments daily in Ember’s brand voice; route bookings, complaints, and press inquiries to the right person
• Engage with members, local partners, and relevant accounts to grow the community online
• Track monthly performance (reach, engagement, follower growth) and share a short recap with leadership
• Event Coordination: Partner with senior leadership to run studio events and activations from setup through breakdown.
• Manage pre-event logistics: RSVPs, guest lists, vendor and partner communication, supplies, and run of show
• Set up the space, greet guests, and serve as the on-site point person during events
• Capture event content for social
• Lead breakdown and cleanup; follow up with attendees and partners afterward
• Brand Partnerships Coordination: Partner with senior leadership to coordinate brand partnerships across the studio and member gifting moments.
• Handle partner communication, timelines, and logistics once leadership has set the partnership
• Manage product receipt, inventory, and in-studio placement for partner brands
• Assemble and distribute member gifts for milestones, holidays, and events
• Track partner deliverables and pull recap materials (photos, posts, attendance)
  

Core Studio responsibilities

• Own studio operations end to end: opening, closing, safety, cleanliness, room readiness, retail, inventory, facilities follow-up, and heat standards for every class.
• Hire, train, schedule, and coach the Assistant Manager and FOH team; document feedback; recommend hiring and corrective action.
• Create and publish the front-desk schedule; manage callouts, swaps, coverage, and timekeeping.
• Own the member experience: resolve service issues at the right level, oversee first-timer journeys, waitlist handling, and service recovery within written limits.
• Own commercial results: membership and intro-offer conversion, retail performance, class fill, and retention — with the Founding Operating Partner.
• Coordinate with the instructors so room turns, props, heat, and instructor support match each format.
  

What success looks like

• The studio runs flawlessly, every day: opens and closes on time and to standard, every shift is covered, rooms are set and the heat is right for every class — and when something breaks, it is handled and communicated before clients ever feel it.
• Clients feel genuinely looked after, and the numbers show it: issues are resolved on the spot at the right level, first-timers convert and come back for a second visit, and retention, class fill, and member feedback trend up month over month.
• The team operates like a bench, not a roster: hiring is proactive, training is structured, feedback is regular and documented, and the Assistant Manager can run the studio confidently — peak blocks, weekends, and events included — in the Manager's absence.
• Commercial targets are beaten, not just met: membership, intro-offer conversion, retail, and class fill outperform plan, front-desk payroll stays within budget, and recurring problems are spotted early, fixed at the root, and closed for good.
• Customer inquiries and complaints are handled quickly and with effective resolution
• DMs and comments are answered the same day in Ember's brand voice, and reach, engagement, and follower growth trend up.
• The community grows on purpose: studio events, pop-ups, and brand partnerships are planned ahead, run without a hitch, and deliver — RSVPs, attendance, partner deliverables, gifting, and recaps all tracked — bringing a steady stream of first-time guests through the door every month.
• Nothing needs chasing: a short weekly report lands with leadership covering operations, class fill, conversion, retention, retail, and community and content performance — with flags raised early and next steps owned.
  

Requirements

• 3+ years leading a team in hospitality, boutique fitness, or retail — with real scheduling and coaching ownership.
• Calm, warm service instincts and sound judgment under pressure.
• Comfort with systems: booking platforms, POS, inventory, and basic reporting.
• Availability across the operating week, including weekends and peak class block
• Content fluency: able to run a weekly brief, shoot and edit short-form content on a phone, and protect brand voice (strategy and final posting authority sit with the owner).

How to apply

Email résumé to jordan@emberstudio.com with the role in the subject line.